Private Policy
1. Who we are
2. Information we collect about you
3. Information we collect and why we use it
4. Legal basis for using your information
5. Marketing
6. Sharing your Information
7. Keeping your information safe
8. How long we hold your information for
9. Your rights
10. Cookies
1. Who We Are
For the purposes of the Data Protection Act 1998 and (as of August 21, 2021) the EU General Data Protection Regulation 2016/679 (“Data Protection Law”), the HOPE Stress Management Group is a “data controller.” This implies that we are in charge of and govern the processing of your personal data.
We are dedicated to safeguarding your personal information. If you supply us with personally identifiable information when using this website, you can be certain that it will only be used in line with this privacy policy.
The HOPE Stress Management Group has the right to modify this policy at any moment by amending this website. You should revisit this page periodically to confirm that you are satisfied with any changes. This policy is in operation as of May 21, 2021.
This privacy statement explains how The HOPE Stress Management Group utilizes and safeguards any information you provide while using this website.
2. How we collect information about you
We want to make sure you receive the communications that are most relevant to you either online, through email, direct mail or phone. We collect information from you when you:
• Request a consultation on www.stardomknight.wixsite.com/hopesmg.com
• Purchase a product
• Make a donation
• Sign up to our newsletter or events
• Submit a contact us form through the website
• Enquire/Apply to become a member
• Contact us through social platforms
What information we collect about you
Personal Information
• Name and email (where relevant)
• Contact information including email address, telephone number
• Other information relevant to customer surveys and/or offers
• When you call us or send details via post or meet us in person
• Credit/debit card details (if you are making a purchase or donation)
• Notes on any phone calls we may have
Sensitive Information
Clients will be advised before we consult on a one-to-one basis that we collect sensitive information using a password protected survey to ascertain past medical history, current personal mental wellbeing and general life outlook. The information will be stored on our encrypted server in a password protected folder; access will be granted to the project manager and designated coach only. Sensitive information will be deleted at the end of the project or when requested in writing.
Sensitive information will be gathered through face-to-face or phone interviews, business data provided by clients or emails. We can and will adhere to any provided Non-disclosure Agreement.
3. What we do with the information we gather:
This information is required in order for us to better understand your needs and offer you with better service, and in particular for the following reasons:
• To offer services you've requested
• To keep you up to date on essential administrative communications regarding your membership, mini event or the services or items you've requested
• Internal record keeping is used to keep track of your interactions with us.
• The information may be used to enhance our products and services.
• Using the email address you have given, we may send you promotional emails about new products, special deals, or other information that we think you would find interesting on a regular basis.
• Just for quality and education
4. Legal basis for using your information
In some circumstances, we will only use your personal information if you have given us your permission or if we require it to complete a transaction with you (for example, because you have placed an order on our website or by phone or email).
However, there are additional legal grounds for us to handle your personal data, one of which is referred to as "legitimate interests." This implies that we are processing your information because The HOPE Stress Management Group has a legitimate interest in doing so in order to guarantee that everyone who is having a problem with stress or wellness receives both assistance and support.
We ensure that we take into account your rights and interests whenever we handle your Personal Information under the ‘legitimate interest' legal basis, and we will not process your Personal Information if we believe there is an imbalance.
We have a legitimate interest to process your personal information when we contact you by mail about our work, when we use your personal information for data analytics, when we conduct research to better understand the causes of stress and poor wellbeing, when we improve our services, when we have a legitimate interest to process your personal information for our legal purposes (for example, dealing with complaints and claims), or when we comply with guidance.
5. Marketing
If you have consented to be contacted about our work by phone, email, or direct mail, we will only do so if you have opted in to our communication. If you submit a contact us form or a business consultation form through the site, we will contact you, but you will have the option to opt in or out of our database.
6. Sharing Your Information
The HOPE Stress Management Group's employees have the most access to the information you submit. We may share your information with our partners or suppliers who are obligated to adhere to Data Protection Laws and implement necessary procedures to protect your information.
Unless we have your consent or are compelled by law, we will not sell, distribute, or lease your personal information to other parties. If you tell us that you want this, we may use your personal information to send you promotional material about third parties that we believe you would be interested in.
Under the Data Protection Act 1998, you have the right to ask for a copy of the personal information we have on you. Please write to The HOPE Stress Management Society, Lim Lean Teng Road, 11600 George Town, Penang, if you would like a copy of the information stored on you.
7. Keeping your information safe
We are dedicated to keeping your personal information safe. We have put in place appropriate physical, electronic, and administrative processes to protect and secure the information we collect online and offline in order to prevent unauthorized access or disclosure.
As a result, we cannot guarantee the security or privacy of any information you submit when visiting other sites, and these sites are not covered by this privacy statement. You should proceed with caution and carefully read the privacy policy for the website in question.
According to the Payment Card Industry Security Standards, all debit or credit card information we receive on our websites is safely sent to PayPal or Stripe, our payment processing partners.
8. How long we hold your information for
We only retain information for as long as it's appropriate and required for the task at hand, which might include meeting legislative responsibilities.
9. Your Rights
You have a number of rights in relation to the personal information we have on you, which are detailed below. You can contact the Data Protection Officer at The HOPE Stress Management Group, Lim Lean Teng Road, 11600 George Town, Penang, via email at HOPEsmg@gmail.com or by phone at +6012 468 9843 if you want to exercise any of these rights or make a complaint.
• Access to your personal information: You have the right to obtain a copy of the personal information we hold on you, as well as information on what personal information we collect, why we collect it, who we share it with, how long we keep it, and if we use it for automated decision-making. You are free to make a request for access. Please submit all access requests in writing, along with proof of your identification.
• Right to object: You have the right to object to our processing of your personal data if we are relying on a legitimate interest (or those of a third party) and something about your circumstances makes you wish to object on this basis. You also have the right to object if your personal information is being used for direct marketing purposes. Please email us using the information provided above, describing your objection in full.
• Consent: You can withdraw your consent to use personal information (for example, for marketing) at any time if you have given us your consent.
• Rectification: You have the right to request that any incorrect or incomplete personal information we have about you be corrected or completed.
• Erasure: You have the right to request that we erase your personal information if we no longer need it, if you have withdrawn your consent, or if we have no legal basis for retaining it.
• Portability: You can request that we give you or a third party with some of your personal information in a structured, generally used, electronic format so that it can be readily transmitted.
• Restriction: You have the right to ask us to limit the personal information we use about you if you have requested that it be deleted or if you have objected to its use.
• No automated-decision making: When an electronic system uses personal information to make a choice without human interaction, this is known as automated decision-making. Unless you have given us your approval, it is essential for a contract between you and us, or it is otherwise authorized by law, you have the right not to be subjected to automated judgments that will have legal implications or have a comparable substantial impact on you. You also have the ability to appeal judgments that have been made concerning you. We don't use any automated decision-making at the moment.
Please keep in mind that some of these rights apply only in specific circumstances, and we may not be able to accommodate all requests.
10. Cookies
A cookie is a tiny file that requests for permission to be stored on your hard disc. The file is added once you consent, and the cookie helps analyze online traffic or lets you know when you visit a specific site. Cookies enable online courses to respond to you as a unique person. By acquiring and retaining information about your preferences, the web application can customize its operations to your requirements, likes, and dislikes.
To determine which pages are being visited, we employ traffic log cookies. This allows us to analyze web page traffic statistics and develop our website to better meet the demands of our customers. This information is only used for statistical analysis, after which it is deleted from the system.
Overall, cookies assist us in providing a better website to you by allowing us to track which pages you find beneficial and which you do not. A cookie does not allow us access to your computer or any information about you other than the information you choose to provide.
You have the option of accepting or declining cookies. Most web browsers allow cookies by default, however you can generally change your browser's settings to reject cookies if you prefer. This may prohibit you from fully utilizing the website.
Please contact our Data Protection Officer by dialing +6012 468 9843 or emailing HOPEsmg@gmail.com for more information about our privacy practices.
You may also write to us at the following address:
The HOPE Stress Management Group
Lim Lean Teng Road, 11600 George Town, Penang